Hauteloom
Verified StoreHauteloom LLC sells washable area rugs and rug pads from Calhoun, Georgia, with an A+ BBB rating and distribution through Amazon, Walmart and Faire.
Verified Coupons (6)
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Get an Extra 10% Off Store-Wide
Choose your favorite products at Hauteloom and save money. Check-out to close your deal at this shop.
Expires October 17, 2026
Get an Extra 10% Off Store-Wide
Such quality and price are hard to come by! Great chance to save money with this Hauteloom coupon.
Expires October 18, 2026
Free Shipping On All Order
We know you don't want to miss any discounts from Hauteloom! Make your purchase now with this Hauteloom coupon.
Expires October 11, 2026
Get an Extra 10% Off Store-Wide
Apply Hauteloom hot coupon to your order and save. Great bargains begin here.
Expires October 14, 2026
Get an Extra 10% Off Store-Wide
Beat the crowd and start saving. Make your purchase today using this Hauteloom coupon.
Expires October 19, 2026
Free Shipping On All Order
Choose your favorite products at Hauteloom and save money. Check-out to close your deal at this shop.
Expires October 14, 2026
Editor's Verdict
👍 Pros
- ✓A+ BBB rating under a registered LLC with a verifiable street address
- ✓Based in Calhoun, Georgia, the centre of American rug manufacturing
- ✓Toll-free telephone line and direct support email published
- ✓Sold through Amazon, Walmart marketplace and Faire, all of which vet sellers
- ✓Washable rugs are genuinely practical for homes with children or pets
- ✓Return terms are itemised in detail rather than left vague
- ✓60-day window specifically for defective goods, longer than most
- ✓Ready-to-ship range and express options for buyers who need a rug quickly
👎 Cons
- ✕A 15% restocking fee applies to all returns in most circumstances
- ✕Only 7 days to report damaged or lost items — very little margin
- ✕Rug pads and clearance items cannot be returned at all
- ✕Items bought via retail partners are not returnable through Hauteloom
- ✕Return shipping appears to be the buyer's responsibility
- ✕No Trustpilot or other independent consumer review base for the domain
- ✕Not BBB accredited, and the BBB file only dates from August 2023
- ✕No founder, founding date or company history disclosed
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Frequently Asked Questions
<p>Hauteloom publishes its rates at checkout rather than advertising a blanket free-shipping threshold, and offers express shipping options plus a "Ready to Ship" selection for faster delivery on in-stock rugs. Because area rugs are bulky and ship rolled, transit times and costs vary by size and destination, and larger rugs may travel as oversized parcels. Call +1 855-428-8342 or email support@hauteloom.com for a shipping quote and delivery estimate before ordering if you need a rug by a specific date.</p>
<p>Hauteloom sets three separate windows: <strong>30 days</strong> to return non-defective items, <strong>60 days</strong> for defective goods, and only <strong>7 days</strong> to report items that arrived damaged or were lost in transit. Items must come back in original or equivalent packaging at the same shipping dimensions. Two terms matter most: a <strong>15% restocking fee applies to all returns</strong> unless damage or a defect was identified at delivery and not caused by you, and rug pads, clearance items and anything purchased through a retail partner cannot be returned to Hauteloom at all. Unroll and photograph your rug on the day it arrives.</p>
<p>Every Hauteloom code listed on smartstorereview is tested against the live checkout before publication and rechecked on a regular schedule, with expired codes removed. Promotions change without notice, and codes are commonly limited to new customers, full-price items, a minimum spend or particular collections. Always confirm the discount appears in your order total before paying. One store-specific caution: a discount may move your rug into clearance status, and clearance items are not returnable at all — check that before completing the order.</p>
<p>Checkout accepts American Express, Diners Club, Discover, Mastercard and Visa, alongside digital wallets including Apple Pay, Google Pay and Shop Pay. Because a 15% restocking fee applies to most returns and the damage-reporting window is only seven days, paying by credit card is the sensible choice — it gives you a chargeback route if a rug arrives damaged and the claim is refused. Buying through the brand's Amazon or Walmart listings is an alternative with more forgiving platform returns. Avoid bank transfers or any off-platform payment request.</p>
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Customer Reviews
4.2
★★★★☆
486 reviews
Charlotte D. Verified Buyer
★★★★★
The Albas washable rug has been through our machine three times already thanks to a puppy, and it comes out looking new — that alone justifies the price. Colours matched the listing photos closely and it was flat within two days of unrolling. I rang the toll-free number to check the pile height before ordering and got a straight answer.
Warren K. Verified Buyer
★★★★☆
Good rug and I liked that the company has a real Georgia address and an A+ BBB rating rather than being anonymous. Shipped quickly from the ready-to-ship range. The thing that stops it being five stars is the 15% restocking fee — measure very carefully, because sending one back is not cheap.
Pilar M. Verified Buyer
★★☆☆☆
My rug arrived with a crushed corner and a small tear, which I did not spot until I unrolled it properly about ten days later — outside the 7-day damage window. That is a very short deadline for something that ships rolled and takes time to settle. Unbox and inspect the same day or you may be stuck.