Dansons Medical
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Expires October 25, 2026
Get an Extra 10% Off Store-Wide
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Expires October 26, 2026
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Expires October 30, 2026
Editor's Verdict
👍 Pros
- ✓Batteries are sold as a matched pair, which is the correct way to replace a 24V lift pack — mixing an old cell with a new one shortens the life of both
- ✓Free standard US shipping is included in the $143.75 price rather than added at checkout
- ✓Clear voltage, capacity and physical dimensions are published, so you can measure your existing cells before ordering
- ✓Defective, damaged or incorrect items get a prepaid return label and a full refund
- ✓Phone support on a toll-free number, which matters when you are trying to identify a part mid-repair
- ✓Customer questions on the page receive substantive replies, including correct advice to recycle old cells through a hazardous-waste program
- ✓Deep adjacent catalogue means replacement slings, lift parts and accessories can come from the same supplier
👎 Cons
- ✕The page says the pack fits "all Electric lifts from Bestcare" but names no specific lift models, and one reviewer reported receiving the wrong part for their lift
- ✕Battery chemistry is not stated; 12V 5Ah in this size is almost certainly sealed lead-acid (SLA/AGM), but it is not confirmed on the page
- ✕No UL, CE or UN38.3 markings are listed for a battery that powers a device lifting a human being
- ✕No product-specific warranty — the page defers to a general warranty page where coverage "varies by manufacturer"
- ✕OEM versus aftermarket status is never stated, which is the single most relevant question for a safety-critical replacement part
- ✕One store reply on the page shows a malformed email address ("support@dansonsmedicalcom"), and two different support addresses are used
- ✕No physical business address is published — only a contact form
- ✕Shown as backordered ("Maximum quantity available reached"), with the ETA tied to an unspecified restock date
- ✕Return shipping on non-defective returns is handled via a discount code applied to the refund rather than a straightforward refund of postage
- ✕Standard returns are 30 days from the ship date, which is short if you are holding spare batteries for a future failure
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Frequently Asked Questions
The page states they fit all Bestcare electric lifts but lists no specific models. One customer reported receiving a part that did not suit their lift. Before ordering, read the voltage, amp-hour rating and terminal type off your existing batteries, measure them (these are about 3.5" x 2.75" x 4" each) and call (888) 503-0379 with your lift's model number to confirm.
The listing names Bestcare as the manufacturer and Dansons Medical as the seller, but does not explicitly state whether the cells are OEM factory stock or an equivalent replacement. Ask when you call — it affects both your warranty position and the lift's certification if it is used in a care setting.
The page gives 12V 5Ah but does not state the chemistry. A 12V 5Ah cell of these dimensions is typically sealed lead-acid (AGM), which ships without lithium restrictions. The page does not list UL, CE or UN38.3 certification, so confirm the chemistry with the seller if you need to ship the lift onward or carry spares while travelling.
Yes — that is why they are sold as a pair. Most electric patient lifts run two 12V batteries in series for 24V. Pairing a new cell with an aged one makes the weaker battery limit the pack and degrades the new one faster, so both should always be changed together.
Generally 30 days from the ship date, with some manufacturers applying shorter windows (Karman is 14 days). Defective, damaged or incorrect items get a prepaid return label and a full refund. For other returns, return shipping may be covered by a discount code applied against your refund, and the store notes that not following the policy can result in restocking fees or delayed refunds.
At the time of review the page showed "Maximum quantity available reached" — a backorder state. Orders can still be placed and the ETA reflects when the backorder clears. If your lift is already failing, call first and ask for a firm ship date rather than relying on the displayed estimate.
Not in household waste. The store's own reply on the page correctly directs customers to a battery recycling or hazardous waste program; many US auto-parts and hardware retailers accept sealed lead-acid cells free of charge.
Yes. Every Dansons Medical code listed on smartstorereview is checked before publication and rechecked regularly. Note that free standard US shipping is already included on this listing, so compare any code against the shipping terms already on offer.
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