TriDerma
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Expires October 22, 2026
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Expires October 22, 2026
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Editor's Verdict
👍 Pros
- ✓This is a genuine over-the-counter drug rather than a cosmetic dressed up as one, with allantoin correctly identified as a recognised FDA skin protectant active
- ✓Dimethicone is also a monograph skin protectant, so the formula rests on two legitimate actives rather than marketing ingredients
- ✓Directs buyers to the package Drug Facts panel, which is the correct regulatory format for an OTC product
- ✓Complete contact transparency, with a verifiable Anaheim address, a staffed phone line with published hours and an email address
- ✓Trading since 1992, giving more than three decades of operating history
- ✓At $24.99 for 4 oz the price is reasonable rather than inflated for a branded OTC skin protectant
- ✓No hassle returns within 30 days, under a long-standing satisfaction promise
- ✓Free shipping on orders over $50
- ✓Two size options, including a 2.2 oz tube for portability
- ✓The catalogue is organised around real clinical needs including pressure sores and eczema, which indicates a brand serving caregivers and medical supply channels
- ✓Shea butter, calendula, aloe and vitamin E are well-tolerated, long-established emollient and soothing ingredients
- ✓States plainly that the product is for external use only
👎 Cons
- ✕Only key ingredients are listed rather than the full ingredient list, which matters a great deal for a product applied to broken skin, since preservatives, fragrance and emulsifiers are the common contact sensitisers and none are disclosed
- ✕No percentage is given for allantoin or dimethicone, even though the OTC monograph defines permitted ranges for both
- ✕The AP4 Aloe Vera Complex is a proprietary trademarked blend with no composition or concentration disclosed
- ✕The "Intense Fast Healing" name promises accelerated healing, whereas allantoin and dimethicone are classified as skin protectants, whose recognised function is to protect skin and reduce moisture loss rather than to speed healing
- ✕No clinical studies are cited to support the fast healing branding
- ✕49 reviews are shown with no average rating displayed
- ✕No contraindications or specific warnings appear on the page beyond external use only, with everything deferred to the package
- ✕The page does not say when the cream should not be used, which matters for a product marketed for burns and open wounds
- ✕Return terms are referenced but not reproduced on the listing
- ✕Calendula belongs to the Asteraceae family and can cause reactions in people sensitive to ragweed, chamomile or daisies, which is not flagged
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Frequently Asked Questions
Free shipping applies on orders of $50 or more. Below that, shipping is calculated at checkout and the full policy sits on a separate page. Since this cream is $24.99, qualifying means ordering two jars or adding another item.
TriDerma advertises no hassle returns within 30 days under a long-standing satisfaction promise. The detailed terms are on a separate policy page rather than the listing, so confirm whether opened jars are accepted and who pays return postage. The company is easy to reach on 800-279-7282, Monday to Friday 7am to 4pm Pacific, or at info@triderma.com.
It is a genuine over-the-counter drug product. Allantoin is a recognised FDA skin protectant active ingredient, as is the dimethicone also in the formula, and both appear in the OTC skin protectant monograph with defined permitted concentration ranges. The page correctly identifies allantoin as the active and directs you to the Drug Facts panel on the package, which is the proper regulatory format. That puts it on firmer footing than most creams making similar claims, though the website does not state the actual percentage of either active.
The name goes further than the ingredient classification supports. Allantoin and dimethicone are skin protectants, meaning their recognised function is to shield the skin surface and reduce moisture loss, which creates better conditions for the skin's own repair. That is genuinely useful, but it is not the same as accelerating healing, and the monograph category does not cover an accelerated-healing claim. No clinical studies are cited on the page. Think of it as a good protective and moisturising barrier rather than a treatment that makes wounds close faster.
Not on the website, which lists only key ingredients: allantoin, an AP4 Aloe Vera Complex, calendula, dimethicone, shea butter, vitamins B and E and zinc PCA. The complete list, with the actual active percentages, appears on the package Drug Facts panel. This is the main gap, because preservatives, emulsifiers and any fragrance are the usual causes of contact dermatitis and none are disclosed online. Note also that calendula is in the Asteraceae family, so anyone sensitive to ragweed, chamomile or daisies should patch test. If you have eczema or a known contact allergy, request the full list by email before ordering.
The page says only that it is for external use and defers to the package, so it is worth being clear. Use it on minor, clean, superficial damage. Seek medical care instead for deep, gaping or puncture wounds, animal or human bites, wounds with debris in them, anything that may need stitches, and any burn that blisters, is larger than your palm, or affects the face, hands, feet, genitals or a joint, as well as all chemical and electrical burns. For a fresh burn, 20 minutes of cool running water comes first and creams should not be applied before cooling. Get prompt medical review for spreading redness, warmth, swelling, pus, red streaking, increasing pain or fever, since these suggest infection. If you have diabetes or reduced sensation in your feet, never self-treat a foot wound. And while TriDerma sells a dedicated pressure sore range, any pressure injury beyond the earliest stage needs professional wound care assessment rather than a cream alone.
Every TriDerma code listed on smartstorereview is tested against the live checkout before publication and rechecked regularly, with expired codes removed and the last verified date shown beside each offer. Bundles and routine sets are also sold on the site, which may be better value if you need more than one product, and ordering two jars reaches the $50 free shipping threshold.
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Customer Reviews
4.0
★★★★☆
600 reviews
Marjorie Westlake Verified Buyer
★★★★★
I care for my mother at home and we have used TriDerma products for years on the dry, fragile skin on her shins and forearms. This cream goes on thickly without being greasy and the cracking clears within a few days. Being able to ring an actual phone line in Anaheim and ask a question has mattered more than once.
Colin Farrar Verified Buyer
★★★★☆
Good protective cream and I like that it is a proper OTC product with allantoin as a listed active rather than a cosmetic pretending to be medical. My gripe is the website only shows key ingredients, and with eczema I need the whole list because it is usually the preservative that sets me off. I had to read the jar.
Deborah Nkemelu Verified Buyer
★★★☆☆
It is a perfectly decent barrier cream and it soothed a graze on my knee nicely. But it is called Intense Fast Healing and allantoin is a skin protectant, which my pharmacist explained means it protects the skin rather than speeds healing, and there is not a single study linked anywhere on the page.